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Frequently asked questions
Straight answers about how FreeWinsUK works today — tabs, guides, wellbeing tools, and how to delete your account.
What is FreeWinsUK?
FreeWinsUK is a free UK app that helps you find genuine free competitions, shop smarter, compare bank and bill switches, and log risk-free offers in one place. It is an information and tracking tool — not a bookmaker, bank, competition host, or financial adviser. The Blueprint hub walks you through four phases: Foundations (Comps), Smart Shopper (Shopping), Savvy Switching (Switch), and Profit Stacking (Stacking).
What do the tabs do?
The bottom tabs are Blueprint, Comps, Shopping, Switch, and Stacking. Tracker sits in the header (top left), not in the bottom bar. Switch is the short name for the switching tab — bank-switch bonuses, energy, broadband, mobile, and savings deals. There is no Postal Entries section in the app. Some paid prize draws mention a free postal route in their own terms; check the host site if you want to use that.
How is FreeWinsUK free to use?
There is no subscription to use the app, and you will never pay just to use it. We make money from ads and affiliates at no extra cost to you. We may also earn a small commission or referral bonus if you sign up for a partner offer through a link we open. That does not take money from your bonus or prize. After you log a cash win or a cashback amount you may see an optional tip prompt — skip it, choose Never tip, or turn prompts off in Preferences / Data Management. You can also opt in to email updates about new offers; turn that off any time in Preferences.
How do the guides work?
Guides open as popovers from Phase guide links and guide badges — they are not a separate Learn tab. After you have used a flow a few times (comps, Blueprint phases, or guides), we may offer shorter help so the how-to cards get out of the way. That choice is per flow, not a single expert mode. Restore the fuller version from Data Management → Show help again.
How do I change the font size?
Open your profile menu (tap your name in the header), then Preferences → Font size. Choose Small, Medium, or Large. The control is labelled Font size, not Accessibility. Large grows reading text; listing-card chrome stays capped so layouts do not break.
What is time-out, and how does GamStop fit in?
If free comps or stacking offers start to blur into gambling, use Take a Break on Blueprint, Comps, or Stacking. A time-out hides the Comps and Stacking tabs for the days you choose; Shopping and Switch stay available. Time-outs cannot be reversed once they start. For a formal self-exclusion from UK gambling sites, use GamStop (gamstop.co.uk). FreeWinsUK also links to BeGambleAware.org. You must be 18 or over.
What are Coupons?
Coupons are points you earn by using the app — for example logging comps and completing guides. Your balance and level are in the profile menu. You can spend Coupons in the Reward Store on ad-free passes. In-app advertisements are not currently shown. Paid ad-free passes are not live yet. Optional tips after a win or cashback are a separate give-back and do not unlock features. Coupons are not cash and have no prize value.
Can I tip the developer?
Yes, if you want to. FreeWinsUK will never charge an overpriced monthly fee for matched betting, and you'll never pay just to use the app. Ads and affiliates fund the app at no extra cost to you. After you log a cash win we may softly suggest about 5% as a tip (for example £100 → about £5). After you log a cashback amount we may suggest about 2.5% (for example £50 → about £1.25). Stores need set prices, so we map that £ to the closest consumable amount and you can adjust or enter a custom figure. Logging always finishes first — skip or never tip. Mark as Entered does not ask. Turn prompts off in Preferences or Data Management; you can still tip from Data Management → Tip now.
How do I delete my account?
In the app: tap your name in the header → Your Data → Delete Account. That wipes your profile immediately. You can also use Data Management in the same menu area for a fresh Tracker start or to restore help. On the web, or if you no longer have the app, use https://freewins.uk/delete-account or email support@freewins.uk from the address on the account.
How do I send feedback or get support?
In the app, open Support & legal → Send feedback. Logged-in reports go to the FreeWinsUK team in the admin inbox. You can always email support@freewins.uk. For privacy requests use liam@freewins.uk.
Do you guarantee prizes or winnings?
No. Listings are gathered from public partner pages and can change or expire. We do not run the competitions, bank switches, or betting offers, and we do not guarantee that any offer is still live, that you will be eligible, or that you will win. Always read the host’s own terms before you enter or switch.
Still stuck? Email support@freewins.uk or use Send feedback in Support & legal.
FreeWinsUK is operated by Liam Doyle in the United Kingdom. support@freewins.uk · Privacy · Terms